cultural diversity in hospitality industry ppt
Cultural diversity, or sometimes referred to as multiculturalism, is a quality of diverse and many different cultures. 4. Education. Administrative businesses, for example, may value email as a communication medium more than a face-to-face conversation. June 17, 2016 / AsiaWorld Hospitality Team. •In hospitality industry, has great dimension of cultural diversity from staff, guest and tourist. Training program is another factor that ensures effective management of cultural diversity. Improved employee engagement. 43 % of selfcatering accomodation , holiday parks and hotels. In this lesson, the student will develop an awareness of cultural diversity and determine its' impact on teamwork, by working with diverse groups of students on various activities. A 2018 population estimate from the U.S. Census Bureau confirms what has long been predicted: Less than half of the nation's children age 15 and under are single-race, non-Hispanic and White. Diversity is the practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, religions, age, disability. CHT offers a diverse range of training for hospitality managers, job seekers and staff. Current situation of Cultural Diversity in the workplace in Hospitality Industry Because of globalization, organizations in hospitality field not only compete with domestic market but also foreign market. The hospitality industry, in particular, is at the core of recent developments in globalization and labor migration as can be witnessed by the increasing mobility of the workforce and attempts within the industry to expand business operations to international frontiers (Pinilla 2002). In addition to formality, culture can also affect the mediums used for business communication. Therefore, there is a strong need for more education and training on cultural diversity in the future. Overall business strategy. Encourage employees to report any instances of this type of behavior. and recommended that the hospitality management need to analyze its organizational workforces in the context of housekeeper's job satisfaction and its relationship with the job performance and cultural diversity since cultural diversity in the hospitality industry abounds in a housekeeping department.4−8 Many hotels are making concerted •It makes people moving work and live with people with diverse backgrounds. And from here, cross-cultural management is introduced in order for the company to integrate more easily in a completely new culture. Culture is the collective term used to identify the customs, social behavior, and ideas of a particular people or society; this is created over a long time. It even affects perceptions of time, which can impact day-to-day scheduling and deadlines. Wider range of skills. Organizations should regularly review internal policies, especially those around harassment and equal opportunity, and make sure they reflect the most current laws and regulations. "Cultural diversity is the quality of diverse or different cultures, as opposed to monoculture, as in the global monoculture, or a homogenization of cultures, akin to cultural decay. Income. Upbringing. Methods for creating a diverse workplace include diversity job boards, internships, mentoring, referrals, bias training, diversity training, celebrating employee differences, strengthening anti-discrimination policies, and using advanced software tools such as artificial intelligence. An attempt is made to identify the challenges that hospitality and tourism educators face in implementing education for cultural diversity within the curriculum in order to prepare indigenous students (and indeed local industry staff) for employment within a multicultural workforce. For any organisation, to manage a cultural diverse workforce is a great challenge (Mateescu, 2018). The cultural environment in a workplace is reflecting the present demographics, social and cultural differences on a societal level. Globalization leads to the immigration of employees that make Globalization is one of the causes that contributed most to workforce diversity. 9 - Walk the walk: How 5 Boston companies are working toward a more diverse workplace. The main themes analysed include: training requirements . "We want to tell people that from now on, if you want to be better prepared for a situation like this again, these are some major things you need . Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively . It's a good rule of thumb to honor cultural diversity with your actions. Culture plays a major role in any kind of business that exists in the market. Recreation can be defined as the pursuit of leisure activities during one's spare time (Tribe, 2011) and can include vastly different activities such as golfing, sport fishing, and rock climbing. Especially when it comes to the international hospitality business, culture is a serious fact to consider in order to survive in the market. Cross-cultural management is an essential skill to have in any fast-growing organisation in today's world. These disparities have "persisted over time," despite the fact that most pregnancy-related deaths are preventable. See more. Keep reading to learn more about each one and how diversity affects the workplace. . Cultural diversity at work adds an interesting and beneficial component to hospitality and tourism. Download Lecture Accessible PowerPoint Presentation (application/zip) (71.3MB) Increased profits. National origin. Off-color jokes about people's differences or stereotypical slurs have no place in today's workplace. Culture refers to the 7 Essentials of Workplace Cultural Competence: the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments.. Culture can be defined as the collection of common believes, values and norms among a group of people which influences the behaviors, reactions and day-to-day activities of these people (Nelson and James 2012). 5. A 2007, 'Cultural diversity in hospitality work: The . Culture exists and differs from place to place and time to time. Downloadable Resources. To advance in career: A person can easily try out variety and diversity if he or she has a good hold over their communication skills. Online Communities If you need help boosting cultural awareness in the workplace, try EasyLlama's diversity and inclusion workplace training. Retain bad talent. Research also shows that cultural variation with respect to these four dimensions influence employee job behaviors, attitudes, well-being, motivation, leadership, negotiations, and many other aspects of organizational behavior (Hofstede, 1980; Tsui, Nifadkar, & Ou, 2007). Reduced employee turnover. Lecture Note PowerPoints for Cultural Diversity in Health and Illness, 9th Edition. Enforce a zero-tolerance policy. Improved company reputation. Moreover, culture determines what is generally accepted as proper conduct within a community. 5 Racial disparities in hospitalization and death from the COVID-19 virus are well documented, with Black, Native American and Alaska Native population deaths and infections rising disproportionately. Key terms: Cultural Diversity Management, Diversity at workplace, Employee perception, Human Resource Management Abstract: Background: Cultural diversity within a workplace is increasingly becoming important as more organisations are embracing it within the global workforce. Diversity and Inclusion Metrics: What and How to Measure. If your goal is to diversify your workforce, you might hold onto diverse employees that currently work for your organisation simply because they boost your diversity figures. By promoting diversity at your healthcare system, you bring people closer together and allow them to have a safe place to work. Presentation is about cultural diversity in Hospitality industry. Skills. 1 This shift toward a more diverse country is . Overview. The growth of cultural diversity in the hospitality workforce results from a combination of global or international factors and conditions within the host country environment (Baum, 2007) Legislation and . Cultural diversity (also known as multiculturalism) is a group of diverse individuals from different cultures or societies. Cultural diversity in hospitality industry Migrant workers have formed a substantial part of the hospitality workforce in UK (Janta,2011). For one thing, when employees and management share a greater acceptance of varying ethnicities, a different work ethic develops that affords equal opportunities for everyone, regardless of cultural differences. discuss the link between human/civil rights and laws aimed at ensuring inclusion in the . For some of us, once we get to work, it may be a different situation. Paper. With the hospitality industry's diversity comes a wide array of trends that you, as a business owner, should consider when developing your strategies to stay on top of the game. • Adorno and Horkheimer termed this as the 'cultural industry'. In our globalised world, many of us are fortunate enough to experience diversity on a daily basis outside of work. Your organisation could soon enjoy a wide range of benefits, such as the ones we have mentioned in this article; Increased productivity. Management status. Her work will ultimately help the tourism and hospitality industry better prepare for the future, by offering guidance and key strategies that can be implemented for their own organization or event. Download Resources. identify, compare and contrast cultural diversity issues in a wide range of organizations. What is diversity in the hospitality industry? Figure 2.10. Culture exists and differs from place to place and time to time. Usually, cultural diversity takes into account language, religion, race . Culture plays a major role in any kind of business that exists in the market. This paper focuses on analyzing the change faces and current status of the cultural Upon completion of this course, students will be able to: demonstrate an understanding of issues in human relations as these relate to cultural diversity. Put policies in place to handle transgressions and let it be known they will not be tolerated. Individualism. Diversity in the workplace: 5 common challenges and how to overcome them. Culture refers to the 7 Essentials of Workplace Cultural Competence: the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments..
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